Website Development Question

Final Project Overview In this project we will pull together the various topics covered in this course. Be sure to review module 12 prior to starting this project. Also, remember that there is more detail on these topics in the other modules as well. Setting the Stage BET Corp. plans to bring its IT infrastructure into the 21st century. They have heard that you have been learning about Agile strategies and DevOps in your studies. They are keen to have you on board to play a key role in this initiative. BET Corp is a financial services company that provides specialized market information to financial institutions such as banks. It is a relatively small company of approximately 100 employees and has a global customer base. In addition to having access to data compiled from companies around the world, they publish daily, weekly, quarterly and annual reports of activities and events in different markets. They also undertake contract analysis of emerging markets. This requires a significant amount of international travel by many of the company’s analysts. Several years ago, when it was a much smaller organization, they created a simple single-user customer relationship management (CRM ) program using Microsoft Access that their single business development person used. Today, they have grown, but their IT system has not kept pace. Further, their market is changing rapidly; it has become increasingly competitive with new entrants. Along with many other aspects of their IT infrastructure, they need to revise and update the CRM system. A major issue for them is that their current system does not interface to their billing system and their recently developed corporate website. A key feature of their new website is the addition of e-commerce, through which various reports, subscriptions and data bundles may be purchased. In addition to updates on conferences and events, the site has a real-time news feed with stories drawn and verified from different sources. BET Corp’s sales and marketing are based on a membership model. Financial institutions, government departments, corporations and individuals purchase a range of annual subscriptions and consulting options. In addition, they run various events at conferences throughout the year, often attracting several hundred participants. Proposed System Requirements BET Corp needs to be able to track everything related to its existing customer base as well as manage leads on new customers. Further, they need to be able to respond rapidly to changes in this customer base, such as when there is a merger that impacts their subscription base and changing product needs of their customer base. The requirements of the new system have been identified as: 1. Basic customer management a. Tracking customer service interactions with clients. b. Customer service must properly interface to the billing system. c. Current activities must be available for development of performance indicators. d. Operating costs must be reduced 2. Account management a. New subscriptions through the website must be automated b. Requests for reports and other information must be tracked. c. Requests from non-subscription entities must be identified as potential sales leads and tracked. d. Requests for customer analytics must be directed to the appropriate sales and analysis groups. e. Subscription billing and payments must be automated. 3. Subscription management a. Ensure that current subscriptions receive the information defined in their subscription 4. International access a. Due to the international travel of their analysts, they must be able to access their information from any location and over a range of devices such as laptops and smartphones. b. Cybersecurity must be enhanced to ensure privacy and protection of data. c. International data sovereignty requirements must be addressed. Project Deliverables Prepare a report for the senior executives of BET Corp. Your report will include both written recommendations and diagrams. As this is a virtual company, reports are created in the attached Final Project Report Template. Your potential promotion within BET Corp depends on your ability to successfully deliver a high-quality report. Required: Final Project Report Template Part 1: Modelling the System 1. Written: Provide an analysis of a recommended CRM. Research and identify key features that suit BETCorp’s requirements. 2. Diagram: Research and map using BPMN the identified business process. This is to be automated in the new system and must include interactions with other stakeholders/actors (5 steps minimum). 3. Written: Discuss aspects of a use case Unified Modelling Language (UML) diagram. 4. Written: Provide a justification for moving to a cloud service. Part 2: Implementation 1. Table: Create a set of user stories for the new CRM, for appopriate stakeholders, based on the identified system requirements. 2. Table: Prepare a data table to be used when managing a sprint. 3. Diagram: Prepare an example burndown chart to be used to explain the approach to your project team. 4. Written: Describe one functional test and one perfromance test. 5. Written: Discuss a security risk relevant to this organization. What would you do to address and mitigate the specified risk? Guidelines 1. Your project submission must use the template provided. 2. Follow the instructions provided at each section of the template. 3. Use the space provided in the template and follow word limits. 4. You can create your diagrams using programs such as Lucidchart or other drawing programs you may have. Insert diagrams within the report template as an image file (.jpeg, .png, etc.) How To Submit Your Assignment Please note that the following instructions pertain to this specific assignment. Instructions for other assignments may differ. Your assignment must be submitted online to the Final Project Dropbox by the deadline specified in the Course Schedule. Dropboxes can be accessed from the Course Home page by clicking Submit and then Dropbox on the course navigation bar. Your assignment must be submitted as one file using the Final Project Template (above) in one of the following file types: • Portable Document Format (PDF) • Microsoft Word (DOC or DOCX) Please refer to the Submitting to a LEARN Dropbox page for general guidelines, how to submit to a dropbox, and how to create a PDF. Final Project Rubric Final Project Rubric – 25 marks total Question 1.1a Full Marks Partial Marks Obvious that a great deal of research has been undertaken Appears that there has been little research undertaken Several (5+) key features identified Few (< 3) key features identified No Mar Did not answere 1.1b Logical reasoning More than 5 steps shown Correct structure 1.2 Logical sequence to the steps Illustrate more than 1 lane 1.3 1.4 Problems with the logic Less than 4 steps shown Correct structure Some logical problems with the steps Did not answere 2 or less Illustrate only 1 lane Correct Definition Unclear Definition Major components clearly identified Major components poorly defined Several components discussed Few components discussed Identify relevant considerations Difficulty with relevant considerations Logical rationale for the system choice Did not answere Difficulty with the rationale for the system choice Appropriate user story format Difficulties with user story format 2.1 Appropriate selection of potential stakeholder Inappropriate selection of potential stakeholder 2.2 Correct structure Problems with the structure Did not answere Did not answere Did not answere Did not answere Correct structure Incomplete of incorrect structure 2.3 Correct identification key features Correct identification of expected completion Incomplete identification key features or missing components Did not answere Problems with logic 2.4a Logical reasoning Functional test case not appropriate Appropriate functional test case Incomplete structure of test case Did not answere Problems with structure of test case Problems with logic Logical reasoning Performance test not appropriate Appropriate Performance test case Incomplete structure of test case 2.4b Did not answere Problems with structure of test case 2.5a 2.5b Correct Definition Incomplete or Unclear Definition Logical reasoning Problems with Logic Logical reasoning Problems with Logic Did not answere Did not answere

Website Development Question

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